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We monitor your flight in real time and automatically adjust your pickup window at no extra charge. If your flight arrives early, your chauffeur will be standing by; if it’s delayed, we’ll wait up to 60 minutes after landing before any fees apply.

You can cancel or modify your reservation free of charge up to 24 hours before your scheduled pickup. Cancellations made within 24 hours may incur a fee equal to one hour of service or 50% of the trip fare, whichever is less.

Yes—small pets are welcome in our vehicles at no extra cost (please use a carrier). For larger animals or special equipment (golf clubs, skis, wheelchairs), select the appropriate add-on during booking and we’ll provide secure storage and handling.

Our fares represent the total cost of your transportation. However, if you feel inclined, tips are always welcomed and appreciated.

Every vehicle is cleaned and sanitized before each trip, and all chauffeurs undergo annual defensive-driving recertification and background checks. We also maintain 256-bit SSL encryption on our booking and payment systems to protect your data.

You can add up to three additional stops or modify your itinerary at any time via our mobile app, website, or by calling your chauffeur directly. All changes are confirmed instantly and reflected in your final fare.

Yes—teams of five or more traveling together, or accounts with recurring ride volume, qualify for custom corporate pricing and priority booking. Contact our sales team for a tailored rate sheet and service agreement.